5 TRENDS THAT WILL SHAPE THE
ENTERPRISE IT SERVICE DESK IN 2016


In this new eBook from Wolken Software, learn about how the consumerization of IT has
put increased pressure on organizations to rethink the concept of the service desk
What’s in the eBook?

Get deeper insights into how the following trends are changing the face of the modern day enterprise IT service desk:
• The Internet of Things (IoT)
• Bring Your Own Device (BYOD) policies
• Millennial expectations
• Self-service
• Integrated SLA measurement 
Copyright 2017 Wolken Software