Believe it or Not: Your laptop, your birthdate, the internet, self-service and smart contracts can shape your IT service desk

A must-read for anyone to be on par with the latest trends influencing business
This eBook tooks you through the advancement of technology has ensured the winds of change swept through the service desk industry. With less focus on tactical IT-related issues and more on user experience, a more customer-centric age has prevailed.

In 2016, there were 5 trends in particular that influenced service desks:
► The Internet of Things (IoT)
► Bring Your Own Device (BYOD)
► Millennial expectations of IT service support
► Self-service
► Integrated service-level agreement measurement